After this webinar, you will understand what empathy means in working life and how to apply it in everyday interactions. You will gain practical tools for responding constructively to emotions, strengthening workplace relationships and maintaining healthy boundaries in challenging situations.

Empathy is often seen as a soft skill, yet research shows it is a key factor in wellbeing, collaboration and performance at work. In this webinar, we will explore what empathy really is, how it differs from compassion, and how to combine sensitivity with healthy boundaries and assertiveness. The webinar offers research-based insights, practical examples and tools for everyday working life.

Trainer Miia Paakkanen (PhD) is a researcher, leadership coach, keynote speaker and author specialising in human interaction and compassion in working life. She is one of Finland’s pioneering researchers in compassionate leadership and has studied these themes at the University of Helsinki and Stanford University. Her work explores how compassionate ways of thinking and acting can be strengthened at work.

The webinar is hosted on Teams and it is free of charge for Pro members. Pro is co-operating with TJS Opintokeskus to offer this webinar.